Influential Features of Next-Gen AI Chatbot – Part 1

Influential Features of Next-Gen AI Chatbot – Part 1

Over 325 million US companies use AI chatbot. The reason being that it is one of the easier ways to engage customers and answer even when the merchants are offline. In fact, the use of the chatbot is sure to increase in the coming years.

With the increased use of a chatbot, the implementation of various features has paved its path as well. There are many chatbots in the market but one persistent question always remains. Can chatbots increase sales? Customer support is important to manage the existing customer but can Chatbots coax the visitors to buy a product?

Do Chatbots increase sales?

Yes, they do. With a smart AI-powered chatbot, merchants can increase revenue by encouraging their customers to try new packages and products. Apart from the lead generation and conversions, chatbot plays a vital role in supporting customers and nurturing them through their sales journey. Therefore, SMBs are looking for chatbots that not only provides customer support but also helps in boosting the sales rate.


Example of a smart AI-powered chatbot for SMBs: Syra AI Chatbot


Why do we need Chatbots?

Wondering why you need one? Well, the right chatbot will scale up operations, handle millions of customers’ queries at a time, and merchants can market the products and substantial discounts via human-like conversations. Bot also boosts the sale to millennial much easier.

Is chatbot the future?

Yes, it is! But it would be completely wrong to place chatbot in the future. It is the present and is evolving daily. Chatbots of the future is to clone human minds. In fact, statistical data predicts that by the end of 2020, 80 to 85% of businesses will be using bot for customer support and sales boost. It can be concluded that till this date bot was for the large business but it is soon to reach all the SMBs to meet their marketing requirements as well.

Why are Chatbots so popular?

Chatbots have become extraordinarily popular in recent years largely due to dramatic advancements in artificial intelligence and other underlying technologies such as natural language processing. Today, bots are more responsive, smarter and useful for businesses.

But what exactly does a merchant want from a chatbot for marketing? We might have to delve a bit deeper to answer this. Read on to the Second Part of this blog to know more!